VSW, Virtual Services Worldwide is a leading provider of Back Office Outsourcing Services. We offer a range of integrated customer care services including voice, email response, real-time chat, knowledge management, CRM architecture and other value added services to small and medium sized corporations. The company is capable of positioned strategically its operations around the globe enabling labor arbitrage leverage for its clients.

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VSW, Virtual Services Worldwide provides 24/7 seamless and indistinguishable back end support for our national and global partners. The main objective being to create a seamless extension for existing customer support centers in the US and UK, providing world class “High Quality” service at offshore prices.

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In a fairly short time period, VSW, Virtual Services Worldwide has developed extensive core competencies in offshore process migration, project deployment and operational management. The key differentiating factor for our service delivery model is our management‟s ability to drive consistent performance levels and in the process creating a unique corporate culture focused on “quality of deliverables.”

We have access to experts in all phases of BPO and Operations, and the talent to deliver a customized solution. Our execution focuses on delivering a quality solution built around well-structured processes. VSW, Virtual Services Worldwide has a team of experts with extensive experience in building and managing Call Center solutions, and dedicated outsourcing units. This team is comprised of subject matter experts on virtually every phase of Back Office Outsourcing development. We have access to a wide variety of expertly trained and experienced technicians and consultants as well as highly qualified consultants in Pakistan to recruit and hire personnel.

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Our ability to select, implement and oversee development and migration is supplemented with an in-depth knowledge in our offshore markets. These unique and key core competencies specific to our selected offshore market provide us a sustainable competitive advantage. Additionally, the VSW, Virtual Services Worldwide management team has several developing industry relationships that will assist in recruiting agents, developing partnerships worldwide, gaining exposure to customers, and tapping into a list of global technical and business advisors.

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Cost: The bottom line of almost everybody‟s list these days is cost. Getting Maximum service with minimum cost exerted.

Quality: Quality is the umbrella term designed to capture the effectiveness of the service. Quality measures examine what the service is trying to achieve and tell us if we are doing the right thing.
Sample Quality Measure: for our Developers the up time verses the Development speed and target achieving.

Process Time: The process time between the problem and resolving the problem.
Sample Cycle Time Measure: % time delay in achieving the target.

Customer Satisfaction: How customers feel about a service they received and the results of that service. It can include a broad range of measures examining customers‟ feelings about timeliness, quality, professionalism of service delivery, and courtesy.